{"id":1424,"date":"2022-08-22T13:40:41","date_gmt":"2022-08-22T13:40:41","guid":{"rendered":"https:\/\/transfergo.wpengine.com\/privacy-policy\/full"},"modified":"2025-05-13T13:01:18","modified_gmt":"2025-05-13T13:01:18","slug":"complet","status":"publish","type":"page","link":"https:\/\/develop.wpvip.tgalpha.com\/fr\/politique-de-confidentialite\/complet","title":{"rendered":"Complet"},"content":{"rendered":"\n<section class=\"wp-block-tg-privacy-policy-hero privacy-policy-hero container-fluid alignfull\" align=\"full\"><div class=\"container\">\n<h1 class=\"wp-block-heading has-text-align-center privacy-policy-hero__title has-blue-900-color has-text-color\">TransferGo<br>Privacy Policy<\/h1>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center privacy-policy-hero__subtitle has-blue-900-color has-text-color\">To give you an outstanding money transfer service, we need to use some of your personal data.<\/h4>\n\n\n\n<p class=\"has-text-align-center privacy-policy-hero__text has-blue-900-color has-text-color has-medium-font-size\">But your personal data is\u2026well, it\u2019s personal. You have legal rights when it comes to that data, and we have a responsibility to honour those rights.<\/p>\n\n\n\n<p class=\"has-text-align-center privacy-policy-hero__text has-blue-900-color has-text-color has-medium-font-size\">This Privacy Policy makes it as clear as possible exactly what those rights and responsibilities are. Please read them when you get the chance.<\/p>\n<\/div><\/section>\n\n\n\n<section class=\"wp-block-tg-privacy-policy-main-content privacy-policy-main-content container-fluid alignfull\" align=\"full\"><div class=\"container\">\n<div class=\"wp-block-columns privacy-policy-main-content__columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column privacy-policy-main-content__column is-layout-flow wp-block-column-is-layout-flow\"><nav class=\"has-medium-font-size privacy-policy-main-content__navigation wp-block-navigation is-layout-flex wp-block-navigation-is-layout-flex\" aria-label=\"Navigation\"><ul class=\"wp-block-navigation__container has-medium-font-size privacy-policy-main-content__navigation wp-block-navigation has-medium-font-size\"><li class=\"has-medium-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#the-basics\"><span class=\"wp-block-navigation-item__label\">The basics<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#a-bit-about-us\"><span class=\"wp-block-navigation-item__label\">1. A bit about us<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#our-promise\"><span class=\"wp-block-navigation-item__label\">2. Our promise<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#why-this-document-matters\"><span class=\"wp-block-navigation-item__label\">3. Why this document matters<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#your-rights\"><span class=\"wp-block-navigation-item__label\">Your rights<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#what-your-rights-mean-for-us\"><span class=\"wp-block-navigation-item__label\">4. What your rights mean for us<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#how-to-exercise-your-rights\"><span class=\"wp-block-navigation-item__label\">5. How to exercise your rights<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#our-responsibilities\"><span class=\"wp-block-navigation-item__label\">Our responsibilities<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#collecting-your-data\"><span class=\"wp-block-navigation-item__label\">6. Collecting your data<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#why-we-need-your-data\"><span class=\"wp-block-navigation-item__label\">7. Why we need your data<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#how-and-when-we-use-your-data\"><span class=\"wp-block-navigation-item__label\">8. How and when we use your data<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#using-your-data-for-marketing\"><span class=\"wp-block-navigation-item__label\">9. Using your data for marketing<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#sharing-your-information-with-others\"><span class=\"wp-block-navigation-item__label\">10. Sharing your information with others<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#sending-your-information-outside-europe\"><span class=\"wp-block-navigation-item__label\">11. Sending your information outside Europe<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#protecting-your-personal-data\"><span class=\"wp-block-navigation-item__label\">12. Protecting your personal data<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#storing-your-information\"><span class=\"wp-block-navigation-item__label\">13. Storing your information<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#cookies\"><span class=\"wp-block-navigation-item__label\">14. Cookies<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item subitem wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#keeping-you-updated\"><span class=\"wp-block-navigation-item__label\">15. Keeping you updated<\/span><\/a><\/li><li class=\"has-medium-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#select-a-language\"><span class=\"wp-block-navigation-item__label\">Select a language<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<div class=\"wp-block-column privacy-policy-main-content__column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"the-basics\" class=\"wp-block-group privacy-policy-main-content__content-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">The basics<\/h2>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"a-bit-about-us\">1. A bit about us<\/h4>\n\n\n\n<p>We are TransferGo Ltd.<br>Our registered office is 1a Old Street Yard White Collar Factory, London EC1Y 8AF, United Kingdom.<br>Our company number is 07914165.<br>We\u2019re registered with the Information Commissioner\u2019s Office (ICO), the data protection regulator in the UK, to use personal data. Our registration number is Z316680X.<\/p>\n\n\n\n<p>TransferGo Lithuania UAB is an electronic money institution established in the Republic of Lithuania, authorised and regulated by the Bank of Lithuania. Registered address: Palangos str. 4, Vilnius, Lithuania, number of registration 304871705, FI Code 32400. Authorization code: LB000461<\/p>\n\n\n\n<div class=\"wp-block-tg-privacy-policy-text-with-background privacy-policy-text-with-background\">\n<div class=\"wp-block-group privacy-policy-text-with-background__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left privacy-policy-text-with-background__title has-bw-100-color has-text-color\" id=\"our-promise\">2. Our promise<\/h4>\n\n\n\n<p class=\"privacy-policy-text-with-background__text--top has-bw-100-color has-text-color has-medium-font-size\">We promise to protect and respect your privacy. We will:<\/p>\n\n\n\n<ul class=\"wp-block-list privacy-policy-text-with-background__list is-style-with-tick-icon has-bw-100-color has-text-color has-medium-font-size\">\n<li>always keep your data safe and private<\/li>\n\n\n\n<li>never sell your data<\/li>\n\n\n\n<li>let you review and manage your privacy settings whenever you like.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"why-this-document-matters\">3. Why this document matters<\/h4>\n\n\n\n<p>Data protection law calls us the \u2018data controller\u2019 of your personal data. This comes with certain responsibilities about how we use that data. We\u2019ve tried to make them as clear as possible in this document. If you have any concerns about how we use your data, please contact our Data Protection Officer at <a href=\"mailto:dpo@transfergo.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\">dpo@transfergo.com<\/mark><\/a>.<\/p>\n<\/div>\n\n\n\n<div id=\"your-rights\" class=\"wp-block-group privacy-policy-main-content__content-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Your rights<\/h2>\n\n\n\n<p>Your personal data rights are protected by law. Here\u2019s how we honour those rights.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"what-your-rights-mean-for-us\">4. What your rights mean for us<\/h4>\n\n\n\n<figure class=\"wp-block-table is-style-dark-headers-light-cells\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Your right<\/th><th class=\"has-text-align-left\" data-align=\"left\">What it means<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You have the right to be told about how we use your data.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">That\u2019s what this Privacy Policy is for: to explain exactly how we use your data, in as plain English as possible.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can ask to see the data we hold about you. You can also ask for details about what data we process and why.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">If you make a DSAR (a \u2018Data Subject Access Request\u2019), we\u2019ll give you a copy of all your data that we hold. We can\u2019t give you any information which is about other people, linked to an ongoing criminal or fraud investigation, or linked to settlement negotiations with you. We also won\u2019t provide you with any communication we\u2019ve had with our legal advisers.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can ask us to correct your data if you think it\u2019s wrong.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">When you ask us to, we\u2019ll correct incomplete or inaccurate data. We may need to check the accuracy of any new information you give us before we update your file.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can ask us to delete your data.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">You can ask us to delete your personal data if:<br><br>\u2022 there\u2019s no good reason for us to keep using it<br>\u2022 you gave us consent to use it but have now withdrawn that consent<br>\u2022 you object to us using it<br>\u2022 we\u2019ve used it unlawfully<br>\u2022 we\u2019re required to delete it by law.<br><br>We may not always be able to agree to your request. If you\u2019ve closed your TransferGo account, but applicable legal acts require us to keep your personal data, we may not be able to delete your entire file.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can object to us processing your data for marketing purposes.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">You can tell us to stop using your data for marketing. Simply head to your Settings in your browser or app, click on \u2018Privacy\u2019 and adjust your Communication Channels.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can object to us processing other information (if we\u2019re using it for legitimate interests).<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">If we\u2019re using your data for \u2018legitimate interests\u2019 and you don\u2019t want us to use it, you can object. But if there\u2019s an overriding reason (a legal reason, for instance) for us to use the information, we can decline your request. If you object to us using information which our services depend on, we won\u2019t be able to provide you with our service\u2014so we may have to close your account.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can ask us to restrict how we use your data<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">You can ask us to suspend using your data if:<br><br>\u2022 you want us to check if it\u2019s accurate<br>\u2022 our use of the information is unlawful but you don\u2019t want us to delete it<br>\u2022 we no longer need the information, but you want us to keep holding it for you in connection with a legal claim<br>\u2022 you have objected to us using your information (see above), but we need to check whether we have an overriding reason to use it.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can ask us to transfer your personal data to you.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">If we can, and the regulations allow it, we will give you your personal information in a structured, commonly-used, machine-readable format.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You can withdraw your permission.<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">You can withdraw your consent at any time. Simply change your settings in the TransferGo website or app, or send an email to&nbsp;<a href=\"mailto:dpo@transfergo.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\">dpo@transfergo.com<\/mark><\/a>. (Bear in mind: our use of your personal information is lawful from the moment you give your consent up to the moment you withdraw it.)<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"how-to-exercise-your-rights\">5. How to exercise your rights<\/h4>\n\n\n\n<p>If you wish to exercise any of these rights, please email us at <a href=\"mailto:dpo@transfergo.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\">dpo@transfergo.com<\/mark><\/a>. When you do, we may ask you for proof of ID\u2014we need to make sure it\u2019s you so we can deal with your request securely. If you\u2019re unhappy with how we handle your data, you can complain to your local data protection authority.<\/p>\n<\/div>\n\n\n\n<div id=\"our-responsibilities\" class=\"wp-block-group privacy-policy-main-content__content-wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Our responsibilities<\/h2>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"collecting-your-data\">6. Collecting your data<\/h4>\n\n\n\n<p>We will collect your personal data when you use:<\/p>\n\n\n\n<p>our website at<a href=\" https:\/\/develop.wpvip.tgalpha.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\"> https:\/\/develop.wpvip.tgalpha.com<\/mark><\/a><br>the TransferGo app.<\/p>\n\n\n\n<p>This table below explains exactly what, how and when we collect it.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-dark-headers-light-cells\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Type of data<\/th><th class=\"has-text-align-left\" data-align=\"left\">How we collect it<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>You give us this data when you:<br><br>\u2022 register to use TransferGo<br>\u2022 fill in any forms<br>\u2022 correspond with us<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">Your name, address, nationality and date of birth. Your email address, phone number and details of the device you use (for example, your phone, computer or tablet). Your username, password and other registration information. Details of your bank account, including the account number, sort code and IBAN. Details of your debit cards and credit cards, including the card number, expiry date and CVV. Identification documents (for example, your passport or international identity card), copies of any documents you have provided for identification purposes, and any other information you provide to prove you are eligible to use our services. Records of our communication, if you contact us or we contact you. Your photo or video, captured during an identity verification session.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Whenever you use the TransferGo website or app<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\"><strong>1) Technical data, including:<\/strong><br><br>\u2013 the IP address connecting your computer to the internet<br>\u2013 your login data, browser type and version<br>\u2013 your time-zone setting<br>\u2013 operating system and platform<br>\u2013 type of device<br>\u2013 unique device identifier (for example, your device\u2019s IMEI number, the MAC address of the device\u2019s wireless network interface, or the mobile phone number used by the device)<br>\u2013 mobile network data<br>\u2013 mobile operating system<br>\u2013 the type of mobile browser you use, and so on.<br><br><strong>2) Data about your visit, including:<\/strong><br><br>\u2013 the links you\u2019ve clicked on through and from our site (including date and time)<br>\u2013 services you viewed or searched for<br>\u2013 page response times<br>\u2013 download errors<br>\u2013 length of visits to certain pages<br>\u2013 page interaction data (such as scrolling and clicks)<br>\u2013 methods used to browse away from the page.<br><br><strong>3) Data on transactions, including:<\/strong><br><br>\u2013 the transaction date, time and amount<br>\u2013 the currencies and exchange rate used<br>\u2013 beneficiary details<br>\u2013 the payment method you used.<br><br><strong>4) Data stored on your device, including:<\/strong><br><br>\u2013 contact data from your address book (if you grant us access)<br>\u2013 login information<br>\u2013 photos, videos or other digital content<br>\u2013 check-ins (sometimes, we call this content information).\u2028<br>Our app collects this data regularly to stay up to date.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>We use GPS to track your location (if you have location services switched on in the TransferGo app)<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">We sometimes track your location\u2014to figure out where you\u2019re sending money from, for example.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>When you submit documents for verification, or make a transaction<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">This can include identity checks, or details of financial transactions.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"why-we-need-your-data\">7. Why we need your data<\/h4>\n\n\n\n<p>We can\u2019t use your data without a legal basis (a valid legal reason). That legal basis will be one of the following:<\/p>\n\n\n\n<p><strong>To honour our contract and agreements with you<\/strong><br>We simply can\u2019t provide our services without certain data about you.<\/p>\n\n\n\n<p><strong>To meet our legal obligations<\/strong><br>Some laws demand that we collect and store certain data about you\u2014laws against money laundering, for instance.<\/p>\n\n\n\n<p><strong>For legitimate interests<\/strong><br>We sometimes collect and use your data, or share it with other organisations. We only do this when there\u2019s a legitimate reason that is reasonable when balanced against your right to privacy\u2014for instance, you\u2019ve asked to use a new card and we have to send your data to the partner that provides the service.<\/p>\n\n\n\n<p><strong>You\u2019ve given us your consent<\/strong><br>You agree to us collecting your data when you use the TransferGo website or app, or when you tick a box that says you\u2019re happy for us to use your personal data in a certain way.<\/p>\n\n\n\n<p>Those are the only grounds we ever have for using your personal data. Read on to find out how we use it.<\/p>\n\n\n\n<div class=\"wp-block-tg-privacy-policy-text-with-background privacy-policy-text-with-background\">\n<div class=\"wp-block-group privacy-policy-text-with-background__wrapper is-layout-flow wp-block-group-is-layout-flow\">\n<h4 class=\"wp-block-heading has-text-align-left privacy-policy-text-with-background__title has-bw-100-color has-text-color\" id=\"how-and-when-we-use-your-data\">8. How and when we use your data<\/h4>\n\n\n\n<p class=\"privacy-policy-text-with-background__text--top has-bw-100-color has-text-color has-medium-font-size\">We collect your data so we can:<\/p>\n\n\n\n<ul class=\"wp-block-list privacy-policy-text-with-background__list is-style-with-circle-icon has-bw-100-color has-text-color has-medium-font-size\">\n<li>provide our services<\/li>\n\n\n\n<li>protect against fraud<\/li>\n\n\n\n<li>tell you about products and services you might like<\/li>\n\n\n\n<li>maintain our service<\/li>\n\n\n\n<li>enable social interactions<\/li>\n\n\n\n<li>meet our legal obligations<\/li>\n<\/ul>\n\n\n\n<p class=\"privacy-policy-text-with-background__text--bottom has-bw-100-color has-text-color has-medium-font-size\">We\u2019ll go into more detail about each of these below.<\/p>\n<\/div>\n<\/div>\n\n\n\n<p><strong>Providing our services<\/strong><br>For you to use TransferGo, we need to use some of your personal data at various stages.<\/p>\n\n\n\n<p>When you apply, we use it to:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>check your identity and decide whether or not to approve your application to use TransferGo. This is part of our Know Your Customer (KYC) process and obligations.<\/li>\n<\/ul>\n\n\n\n<p>Once you\u2019re a TransferGo customer, we use it to:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>meet our obligations relating to any transactions you make<\/li>\n\n\n\n<li>tell you about our products and services<\/li>\n\n\n\n<li>help us develop new products and services.<\/li>\n<\/ul>\n\n\n\n<p>We also use your data to give you Customer Support, either by phone or by email. We may record these calls and emails, but only to train and monitor our staff so that they give you the best possible support.<\/p>\n\n\n\n<p><strong>Protecting against fraud<\/strong><br>We use your data to check your identity. This is how we protect against fraud, stick to the law and confirm that you\u2019re eligible to use our services. We also use it to understand your financial circumstances and manage fraud risks related to your TransferGo account.<\/p>\n\n\n\n<p><strong>Telling you about new products and services that might interest you<\/strong><br>With your consent, we also use your data to:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>&nbsp;inform you about other TransferGo goods and services similar to those you have already used or asked about<\/li>\n\n\n\n<li>analyse our advertising, and make it more relevant to you<\/li>\n\n\n\n<li>process applications for products and services that we offer and decide whether or not to approve them.<\/li>\n<\/ul>\n\n\n\n<p>Remember, you can ask us to stop sending you marketing information by adjusting your privacy settings.<\/p>\n\n\n\n<p><strong>Maintaining our service<\/strong><br>As we keep our service up to date, we use your data to:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>manage the TransferGo website and app (including troubleshooting, data analysis, testing, research, statistical and survey purposes)<\/li>\n\n\n\n<li>make sure our website content is presented in the most effective way for you and your device (see the Cookies section for more information)<\/li>\n\n\n\n<li>allow you to use our interactive features<\/li>\n\n\n\n<li>tell you about changes to our services<\/li>\n\n\n\n<li>help keep the TransferGo website and app safe and secure.<\/li>\n<\/ul>\n\n\n\n<p><strong>Enabling social interactions<\/strong><br>We use your data to enable social interactions or to add extra functions that improve your experience of our product. For instance: we might use your Contacts to let you send money straight to a friend of yours.<\/p>\n\n\n\n<p><strong>Meeting our legal obligations<\/strong><br>There are times when we may need to share some data about you:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>with other organisations (for example, fraud-prevention agencies)<\/li>\n\n\n\n<li>to meet our legal obligations or in connection with legal claims<\/li>\n\n\n\n<li>to help detect or prevent crime<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"using-your-data-for-marketing\">9. Using your data for marketing<\/h4>\n\n\n\n<p>When you sign up to TransferGo, we give you the opportunity to opt in to offers and promotions. If you choose to opt in, we then use your data to tailor offers to you, so they\u2019re more likely to interest you. You can opt out again at any time by going to the Settings in your app or browser. You can adjust your preferences, or tell us you don\u2019t want to hear from us, at any time. Just use the \u2018Privacy\u2019 section within the Settings section of the TransferGo app or click on the unsubscribe links on any marketing message we send you. We won\u2019t pass your details on to any outside organisations for their marketing purposes without your permission.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"sharing-your-information-with-others\">10. Sharing your information with others<\/h4>\n\n\n\n<p>As well as with TransferGo companies (TransferGo Ltd and TransferGo Lithuania), we do sometimes share your information:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>with suppliers<\/li>\n\n\n\n<li>for legal reasons<\/li>\n\n\n\n<li>with social media platforms.<\/li>\n<\/ul>\n\n\n\n<p>Here\u2019s why this might happen.<\/p>\n\n\n\n<figure class=\"wp-block-table is-style-dark-headers-light-cells\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\">Type of supplier<\/th><th class=\"has-text-align-left\" data-align=\"left\">Why we share your information<\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Our IT service providers<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can provide our online service.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Our banking and financial-services partners and payment networks<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can transfer your money internationally.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Advertisers<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can promote our services. (We only provide anonymous information\u2014for instance, \u201876 women over 40 clicked on this advert\u2019.)<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Analytics providers and search information providers<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can improve our website or app.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Customer-service providers, survey providers and developers<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can provide you with our services.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Communications services providers<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can send you emails, push notifications and text messages.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Fraud-prevention agencies<\/strong><\/td><td class=\"has-text-align-left\" data-align=\"left\">So we can check your identity and if you\u2019re eligible to use our products.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>Third party ID verification<\/strong><br>We partner with ID verification specialists to verify your identity in a secure and expert way. Most of these checks are automated. Sometimes, when the automated process can\u2019t make a decision on its own, it will ask a human to help complete the check. Some verifications can only be performed by humans.<\/p>\n\n\n\n<p>You have the right to request information or object to a decision at any time. Unless a specific legal process prevents us from doing so, we will share that information with you and explain our reasons whenever possible. The final decision regarding verification lies with us, TransferGo, rather than with our third-party providers.<\/p>\n\n\n\n<p><strong>For legal reasons<\/strong><br>We also share your data with fraud-prevention agencies to:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>check your identity<\/li>\n\n\n\n<li>protect against fraud<\/li>\n\n\n\n<li>keep to anti-money-laundering laws<\/li>\n\n\n\n<li>confirm that you\u2019re eligible to use our products and services.<\/li>\n<\/ul>\n\n\n\n<p>If fraud is detected, we may refuse you certain services or close your account. For more details on how your data will be used by us and these fraud-prevention agencies, please email our Data Protection Officer at <a href=\"mailto:dpo@transfergo.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\">dpo@transfergo.com<\/mark><\/a>.<\/p>\n\n\n\n<p>We may also need to share your data with other third-party organisations:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>if we have to do so under any law or regulation<\/li>\n\n\n\n<li>if we sell our business<\/li>\n\n\n\n<li>in connection with criminal or fraud investigations<\/li>\n\n\n\n<li>to enforce our rights (and those of customers or others)<\/li>\n\n\n\n<li>in connection with legal claims.<\/li>\n<\/ul>\n\n\n\n<p><strong>Social media platforms<\/strong><br>When we use social media for marketing, your information may be shared with social media platforms, who may use it to check if you also hold an account with them. If you do, we may ask the advertising partner or social-media provider to:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>use your information to send our adverts to you when we think you might like one of our new products<\/li>\n\n\n\n<li>not send you our adverts, because you already used the service advertised<\/li>\n\n\n\n<li>advertise to people with a similar profile to you (eg. if one of our services might appeal to someone with interests similar to yours).<\/li>\n<\/ul>\n\n\n\n<p>If you want us to stop sharing your personal information for marketing purposes, just let us know: via the TransferGo website or app, or by emailing <a href=\"mailto:dpo@transfergo.com\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\">dpo@transfergo.com<\/mark><\/a>. You can also manage your marketing preferences directly with the social media platforms you\u2019re signed up to.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"sending-your-information-outside-europe\">11. Sending your information outside Europe<\/h4>\n\n\n\n<p>As we provide an international service, we may sometimes need to transfer your data outside the European Economic Area (EEA). When we send your payments to banks around the world, we might also send your data along with them. We do this to follow global legal and regulatory requirements, and to provide ongoing support services. We may share your personal data with fraud prevention agencies across and outside Europe. We always do our best to make sure that your data is handled securely and in line with our Privacy Policy and data protection laws. If you would like more information, please contact us through the TransferGo website or app, or email <a href=\"mailto:dpo@transfergo.com\">dpo@transfergo.com<\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"protecting-your-personal-data\">12. Protecting your personal data<\/h4>\n\n\n\n<p>We store your data on our secure servers. All payment transactions carried out by us or our payment-processing providers are encrypted. Still, it\u2019s important to keep your TransferGo passcode safe. Do not share it with anyone.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"storing-your-information\">13. Storing your information<\/h4>\n\n\n\n<p>We will delete your personal data if it\u2019s no longer needed for the purposes it was processed for. More specifically, we will store your personal data for:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-with-circle-icon\">\n<li>up to 10 years after the end of our contractual relations, if the data is processed to provide you with TransferGo services;<\/li>\n\n\n\n<li>up to 8 years after the end of our contractual relations, if the data is processed to comply with applicable legal requirements, such as Know Your Customer (KYC) process and obligations. This term may be extended for a maximum of 2 years upon the instructions of a competent authority;<\/li>\n\n\n\n<li>up to 8 years after we receive your query, if you contact us via e-mail, phone or other means;<\/li>\n\n\n\n<li>up to 8 years after receiving your consent, or until your consent to process your personal data is revoked\u2014whichever occurs first\u2014if this personal data is processed based on your consent.<\/li>\n\n\n\n<li>For the United Kingdom: anti-money-laundering laws demand that we hold information about you and your transactions for 5 years. We\u2019re unlikely to hold your personal data for more than 5 years after you\u2019ve stopped using our service, unless a claim or another legal reason requires us to hold on to it for longer.<\/li>\n<\/ul>\n\n\n\n<p>Below you can also find the retention terms of the cookies used by TransferGo.<\/p>\n\n\n\n<p>We will always process your personal data in accordance with retention periods and criteria established by laws applicable to TransferGo Ltd and TransferGo Lithuania UAB.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"cookies\">14. Cookies<\/h4>\n\n\n\n<p>What are cookies? And how does TransferGo use them? Learn about our cookie policy, and how to manage your cookies, <a href=\"https:\/\/develop.wpvip.tgalpha.com\/cookies-policy\" data-type=\"link\" data-id=\"https:\/\/develop.wpvip.tgalpha.com\/cookies-policy\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-blue-500-color\">here<\/mark><\/a>.<\/p>\n\n\n\n<h4 class=\"wp-block-heading subitem\" id=\"keeping-you-updated\">15. Keeping you updated<\/h4>\n\n\n\n<p>If we change the way we use your personal information, we\u2019ll update this policy. We\u2019ll also let you know by text message, by email, or through the TransferGo website or app.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":241405,"parent":1404,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-with-short-footer","meta":{"hideMenuColor":false,"footnotes":""},"class_list":["post-1424","page","type-page","status-publish","has-post-thumbnail","hentry"],"rankMath":{"parentDomain":"wpvip.tgalpha.com","noFollowDomains":[],"noFollowExcludeDomains":[],"noFollowExternalLinks":false,"featuredImageNotice":"L\u2019image en vedette devrait \u00eatre au moins 200 par 200 pixels pour \u00eatre utilis\u00e9 par Facebook et d\u2019autres sites de m\u00e9dias 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